Dear Swimmer,

We are pleased to be starting the rebooking process for PoolSchools Bancroft this week for January 2021.

Your rebooking email will contain the times of classes for January term. These may differ from your current time. Please review the REBOOKING email carefully and record the time for January.

We hope to resume lessons after 2nd December.

If in doubt you can confirm your class times via the Parent Portal.


Rebooking begins: Monday 09th November

Over the next few days each swimmer will receive an automated email identifying the class they have been allocated for the new term. Please check the time carefully as it may have changed.


Rebooking deadline: 29th November
Please make sure you have a payment plan ready set up in advance of this deadline.


Existing swimmers: you should have a payment plan in place. Ensure you review the revised terms and conditions Covid Revision. Direct Debits will resume in December 2020 for spring term 2021.


Not yet got a DD set up? Payment in your first term is in advance, for term two and subsequent terms fees are taken by Direct Debit. Paying by DD means your places are automatically confirmed. Instructions and link are below on how to set up your Direct Debit. To ensure the payment is made in time for Rebooking for next term it is essential to complete the direct debit mandate.


Request to Change: We allocate all existing swimmers a time/day to swim for the new term. If this is not suitable, you are asked to confirm the place/s offered (by payment before the rebooking deadline) and complete an online request to change form (RTC). The RTC forms are addressed collectively to ensure we can meet as many requests as possible.


T’s & C’s: When making payment we assume you have read, understood and agree with our terms and conditions. Due to the current pandemic there has been an amendment to the Terms and Conditions, courses will be delivered over a 12 month period and not set as termly. To see full term and conditions:-

New Normal: Please watch this short video


Due to demand and few available spaces, we can only hold the place until the deadline. Places not confirmed by payment will then be offered to others.

Sadly due to the volume of enquires we are not able to respond to telephone call or as quickly as we would like to.

If you require further information contact us via: stating the nature of the enquiry. At this time we cannot offer a call back.



We look forward to seeing you soon